Updated: August 2025

IBIH ADVANCED MATERIALS CO., LTD. (hereinafter referred to as "we", "this company", or "IBIH") values your privacy, and we appreciate your trust in IBIH.

This Privacy Policy explains when, how, and why we process your personal information on IBIH webpages (including www.ibihaerogel.com and its subpages), and sets out your associated choices and rights regarding such information. Please read carefully – it is important for you to understand how we collect and use your information, and how you can manage it.

Before submitting any of your personal information to IBIH, please read and understand this Privacy Policy. If you do not agree to the processing of your personal information as described in this Privacy Policy, please do not provide your information on the relevant pages and stop using this website. Continued use of this website indicates your acknowledgment of the provisions concerning your personal information as stated in this Privacy Policy.

As IBIH offers numerous products and services, this Privacy Policy may not cover all possible personal information processing scenarios under all products and services. Specific products and services have their own privacy policies, which will describe more specifically how we handle your personal information within those products and services. If there is any inconsistency between this Privacy Policy and the privacy policy for a specific product or service, the specific privacy policy shall prevail.

This Privacy Policy helps you understand the following:

1. The Personal Information We Process

2. The Purposes and Basis for Processing Personal Information

3. How We Protect and Store Your Personal Information

4. How We Share, Transfer, and Disclose Your Personal Information

5. Your Rights

6. How We Use Cookies and Similar Technologies

7. How Your Personal Information Is Transferred Across Borders

8. How This Privacy Policy Is Updated

9. How to Contact Us

1. The Personal Information We Process

Personal information refers to various types of information recorded electronically or by other means related to identified or identifiable natural persons, excluding anonymized information. Personal information may be collected by us directly or indirectly when you use our products, services, or website, or when you interact with us. In accordance with legal requirements, we adhere to the principles of lawfulness, legitimacy, necessity, and good faith, collecting only the personal information necessary to achieve the product's functionality, and using the collected information solely for explicitly stated purposes.

2. The Purposes and Basis for Processing Personal Information

We may use your personal information for the following purposes:Responding to Your Interaction Requests. When you visit our website, participate in online or offline activities, request changes or information you have requested, or contact us regarding any questions or product information (e.g., providing us with feedback, suggestions, inquiries, etc.), we may collect the following information:

3. How We Protect and Store Your Personal Information

IBIH strictly adheres to the data protection principles of "storage limitation", "data minimization", and "accuracy". For personal information storage, IBIH implements appropriate security measures to ensure secure storage.

We enhance security safeguards for personal information through physical, administrative, and technical means, such as access control systems, monitoring systems, intrusion detection, anti-spam measures, endpoint security, vulnerability scanning, encryption, anonymization or pseudonymization, employee training, etc., to endeavor to protect your personal information against unauthorized access, use, disclosure, alteration, damage, loss, and other forms of unlawful processing. Our information security policies and procedures are strictly designed according to international standards, are regularly reviewed and updated, and undergo testing by third parties to ensure our security measures meet business needs, technological changes, and regulatory requirements.

Generally, we retain your personal information only for the shortest time necessary to fulfill the purposes for which it was collected. Once the relevant business is completed, we will promptly delete your personal information unless this would violate applicable laws and regulations. Data retention periods may vary depending on the scenario and the specific product or service. Factors determining retention periods include, but are not limited to: the products and services provided; the time needed to achieve the processing purposes; the time required by the products and services; maintaining public interests, etc.

We will store your personal information appropriately as required by applicable laws and regulations, employing suitable data security safeguards.

4. How We Share, Transfer, and Disclose Your Personal Information

(1) Sharing

Sharing refers to IBIH providing your personal information to other personal information processors, where both parties independently control the personal information. IBIH commits to strict confidentiality regarding your personal information. Except as otherwise stipulated by laws, regulations, and regulatory authorities, IBIH will not share your personal information with other companies, organizations, or individuals. If there is a need to share your personal information with third parties, we will adhere to the following principles:

A. Sharing with Explicit Consent: IBIH will share your personal information with other parties after obtaining your explicit consent;

B. Sharing under Statutory Circumstances: IBIH may share your personal information externally based on legal requirements, litigation dispute resolution needs, or demands made by administrative or judicial authorities according to law;

C. Sharing to Facilitate Services or Dispute Resolution: In certain cases, sharing your personal information is necessary to facilitate the handling of services or to address disputes or controversies between you and others;

D. Sharing with IBIH's Third-Party Service Providers: To facilitate IBIH providing services to you, your personal information may be shared with third-party service providers. IBIH will only share personal information necessary for the products or services provided by the third-party service provider.

(2) Transfer

IBIH will not transfer your personal information to any other companies, organizations, or individuals, except in the following circumstances:

A. Obtaining your prior authorization or consent;

B. Transfer is necessary to comply with applicable laws, regulations, legal proceedings, mandatory administrative or judicial requirements.

(3) Public Disclosure

IBIH will only publicly disclose your personal information if we have obtained your explicit consent or based on your active choice to disclose it.

(4) Exceptions Requiring Prior Authorization for Sharing, Transfer, or Disclosure

In the following circumstances, sharing, transferring, or publicly disclosing your personal information does not require prior authorization or consent:

A. Related to IBIH fulfilling obligations stipulated by laws, regulations, and industry regulatory authorities;

B. Related to national security and national defense security;

C. Related to public security, public health, and significant public interests;

D. Related to criminal investigation, prosecution, trial, and execution of judgments, etc.;

E. Necessary to protect the life, property, and other major legitimate rights and interests of you or other individuals, but where it is difficult to obtain the individual's consent;

F. The personal information has been disclosed to the public by yourself;

G. Collected from legally publicly disclosed information, such as legitimate news reports, government information disclosure, etc.;

H. Compliance with other requirements stipulated by laws and regulations.

5. Your Rights

You should ensure that all personal information submitted is accurate. IBIH will endeavor to maintain the accuracy and completeness of personal information and update such data in a timely manner.

Where required by applicable law, you may have the right to (1) access and copy specific personal information we hold about you; (2) request that we update or correct your inaccurate personal information; (3) object to or restrict our use of your personal information; (4) request that we delete your personal information. If you wish to exercise these rights, please contact us using the details provided in the "How to Contact Us" section. We will verify your identity as required by local law. If we reasonably believe the requests are deceptive, unfeasible, or infringe upon the privacy rights of others, we will refuse the request.

Where required by applicable law, when IBIH processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, withdrawing consent will not affect the lawfulness and validity of processing based on consent before its withdrawal, nor will it affect our processing of your personal information based on other appropriate lawful grounds.

6. How We Use Cookies and Similar Technologies

We or our third-party service providers may obtain and use your information through COOKIES or similar technologies.

A COOKIE is a small amount of data sent from a web server to your browser and stored on your computer's hard drive. We use COOKIES to benefit users.

We use our own COOKIES or similar technologies, potentially for the following purposes:

Remember your identity. For example: COOKIES or similar technologies help us recognize you as our user.

7. How Your Personal Information Is Transferred Across Borders

IBIH is a global company. Typically, we will process your personal information in the country or region where you use the product or service. In some cases, we may also transfer your personal information to countries or regions outside where it was collected, including, but not limited to, countries or regions where IBIH and its affiliates, or service providers are domiciled. The personal information protection laws in these countries or regions may differ. In such cases, we will take necessary measures in accordance with applicable laws to ensure the cross-border transfer is conducted in compliance with this Privacy Policy and local legal and regulatory requirements.

8. How This Privacy Policy Is Updated

IBIH reserves the right to update or modify this policy from time to time. If this policy changes, the latest version will be published on this website. If we make significant changes to the privacy policy, we may also notify you through various channels, for example, by posting a notice on our website or sending a separate notice to you.

9. How to Contact Us

We have established dedicated Data Protection and Security Officers. If you have any comments, suggestions, or questions regarding this Privacy Policy, or have requests or inquiries concerning your personal information, you can contact us through the following means:

Email: kislter@ibih.cn